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BofA Website Outage - A Giant PR Mistake

For a lot of Americans, today is both a payday and the last business day to pay those bills online due this month. So it goes without saying that many people have noticed that Bank of America's website has been unavailable for most of the day.

A quick search on twitter shows many Americans complaining about the site being down. Yet, so far only a few news organizations are covering the outage. The only official word from the company has come from its twitter account ( http://twitter.com/BofA_help ). Apparently, they feel that the outage is only affecting a few people by issuing a statement, " We are aware some customers are experiencing access issues. Our tech team is working to resolve as soon as possible." Those news organizations covering the outage all report no word back from the company.

Meanwhile, speculation is on the rise that the company is in the midst of a cyber attack. This is turning into a giant PR mistake by Bank Of America. For a company that took billions of federal assistance, this would also seem like something our new Cyber Czar should be looking into. We must not forget that at the very least, one tenet of information security is availability.


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Bio

Blog: Sync
Author: Andrew Storms

As nCircle's Director of Security Operations, Andrew Storms is responsible for the definition and enforcement of the company's security compliance programs as well as overseeing day-to-day operations for the Information Technology department.
Andrews' commentary on IT security issues has appeared in CNBC, Forbes and The New York Times, as well as many other publications. He is a Certified Information Systems Security Professional (CISSP) and a member of FBI InfraGard.

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