RIM Explains Outage (Sync)

RIM Explains Outage

RIM released a statement this evening regarding their massive outage. A few key points:

* The outage occurred during a software upgrade.
* Apparently, the software was not fully vetted in a non-production system.
* In their attempts to fix the outage, RIM migrated their systems to a fail over environment. Unfortunately, that system did not perform to its intended expectations.

The outcome?

* The market will force RIM to follow a better software development life cycle.
* RIM will probably test their fail over system more often.
* Larger, more important questions regarding the security, reliability and privacy of RIM's architecture will be put in the spotlight.

Posted by Andrew Storms on April 19, 2007 9:34 PM | Permalink

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Comments (1)

BelchSpeak:

Seriously, who makes rookie mistakes like this? This is Blackberry, not ICQ. Its really laughable.

If Hotmail, Yahoo or Gmail allowed their email systems to fall over no one would be surprised. But those email systems practice good policy to stay as close to 0% downtime as possible. And its just webmail.

Maybe this also says something about a lack of competition in the space?

Lets see who they fire.

Posted by BelchSpeak | April 20, 2007 9:59 AM

Posted on April 20, 2007 09:59

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Bio

Blog: Sync
Author: Andrew Storms

As nCircle's Director of Security Operations, Andrew Storms is responsible for setting and enforcing the company's security compliance programs as well as overseeing day-to-day operations for the Information Technology department. He is a Certified Information Systems Security Professional (CISSP).

About

This page contains a single entry from the blog posted on April 19, 2007 9:34 PM.

The previous post in this blog was Major Blackberry Outage (updated).

The next post in this blog is Gotta Show Some Respect To Microsoft.

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